Terms and Conditions of Use
September 2025 version
Regulatory references
GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
LOPDgdd: Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.
LSSI: Law 34/2002, of 11 July, on information society services and electronic commerce.
Data controller
Company name: KIDOVO TECH S.L. (“MIINTA” or “us”)
Address: Pl. Pau Vila 1, P. 1, Sector Ad, Of. 1 Ad., 08039, Barcelona
Tax ID: B72803091
Phone: +34 617 817 527
E-Mail: privacidad@hellomiinta.com
What categories of data do we collect and process
We will process the data you provide through the registration form on the Platform, as well as through other means related to the use of the Platform or the provision of the Services, including data provided through telephone interviews or similar. These data generally include your first and last name, contact details (email and/or phone), role (User, parent/guardian in the case of minors.
In addition to such data, we may process other personal data that you voluntarily provide to us or that are generated during our communications or the provision of the Services. In particular: data obtained from browsing and using our Platform (IPs, access and registration logs, source link, device technical data, geographic area, etc.). Data relating to the use of the Platform and our emotional wellbeing services (not the sessions or therapies or support chat with the Psychologists, as we do not provide these services from MIINTA, but rather the relationship is directly between Psychologist and user). Administrative data relating to the sessions or therapies or support chat with the Psychologists such as number of sessions, date, time, etc. Data relating to contracts made through the Platform taking into account that payments are outsourced to a reputable payment gateway. Data relating to the use experience and personalization of the Platform and the services offered. Academic and professional data of the Psychologists.
Once you have registered on the Platform and start using it, we may process other personal data related to its operation and security to ensure its proper functioning and improve the user experience.
In exceptional situations in which a Psychologist detects a serious risk to your physical or mental integrity or that of a third party, they may communicate this situation to us as explained below.
On the other hand, we also use cookies and similar technologies that collect data from visitors to the Platform as indicated in our Cookie Policy (www.hellomiinta.com/cookies)
Finally, by providing us with the data, you guarantee its truthfulness and accuracy, releasing us from any liability for any false or inaccurate statements.
Purpose and legal basis for processing
PURPOSE
Provide the Services
Provide the Services and/or respond to your information requests, including recommending psychologists from our collaborating team.
Marketing
Send you commercial communications and newsletters by electronic means. You may object at any time by sending us an email to privacidad@hellomiinta.com or by following the instructions contained in each communication or by disabling the corresponding functions through your device.
Satisfaction surveys
Send you satisfaction surveys about the Platform and the services offered on it.
Ensure the operation of the Platform
Process technical and usage data (logs, access, metrics, incidents, etc.) to maintain, optimize, and improve the Platform.
Platform usage analytics
Perform data analysis on the use of our Platform.
Serious risk situations
Communicate personal data to competent authorities, health psychologists, educational centers, or other organizations related to users when there is a serious danger to the physical or mental integrity of the user or third parties.
LEGAL BASIS
Art. 6.1.(b) GDPR
Necessity to provide and deliver the Services or information you request from us.
Art. 21.1 of the LSSI + Art. 6.1.(a) (non-clients) or Art. 21.2 LSSI (clients)
If you are a client, we will rely on the consent exemption provided for in art. 21.2 of the LSSI to send you electronic information about our products and services. If you are not a client, we will only send you this information if you give us your consent.
Art. 6.1.(f) GDPR
Legitimate interest in carrying out satisfaction surveys in order to improve our Platform and the services offered.
Art. 6.1.(f) GDPR
Legitimate interest in ensuring the security and continuous improvement of the Platform.
Art. 6.1.(a) GDPR and Art. 6.1.(f) GDPR
Consent for the installation of analytical cookies and legitimate interest for the subsequent processing consisting of tracking the use of our Platform to implement improvements for the User experience. Likewise, legitimate interest in processing platform usage data when such data has not been obtained from cookies. We will carry out these analyses anonymously, pseudonymized, or with similar safeguards to the extent that we are not interested in identifying the users, but rather in the general and aggregated data on Platform usage.
Art. 6.1.(d) GDPR
Necessity to protect vital interests arising from applicable legal obligations and professional ethics rules. In these cases, the psychologist may inform us of the risk situation solely so that we can report the situation to the appropriate third parties (competent authorities, educational centers, etc.).
Data retention period for your data
We will keep your data for as long as you are a User of our Platform in order to properly manage the relationship and send you information. However, if we observe a prolonged period of inactivity, we will delete your data to the extent that processing is no longer appropriate, relevant, and necessary for the purposes for which it was collected, unless you ask us to delete it sooner. In addition, we will take all reasonable measures to ensure that your data is corrected or deleted when it is inaccurate.
Once your data is no longer necessary for the intended processing, we will keep it properly blocked and only for responding to possible liabilities, as required by law. Afterwards, we will proceed with its final deletion.
Your data is stored with first-class and highly reputable technology providers, widely used in the sector and compliant with the most demanding data protection regulations. Among them is Amazon Web Services (AWS), one of the benchmark standards in cloud hosting security and reliability.
In addition to the standard measures these providers implement, at MIINTA we apply an additional layer of application-level security that includes, among others; {password management and secure authentication through Auth0, endpoints protected with rotating tokens, encrypted and restricted access to databases via SSH tunneling}.
Finally, remember that at all times you have the right to contact us so that we rectify or delete your data from our systems.
Automated decisions
No, we will not make individual decisions based solely on automated processing that produce legal effects on you or affect you significantly in a similar way.
Who we share your data with
As a general rule, we will only disclose your data to third parties when this is necessary in order to provide you with the best possible service and experience in the following cases:
Psychologists: In order to arrange the sessions or therapies of interest to our Users with our collaborating team of Psychologists.
Providers: We work with reputable providers who help us provide and maintain the Services, such as managers, IT professionals or cloud or hosting providers, psychology advisors, CRM providers, partners, IT services, logistics companies, telecommunications providers or payment gateways. These third parties, who will act as our (sub)processors, will be responsible for protecting your personal information. Don’t worry, they will have security measures in place to ensure the privacy of your personal information, including the corresponding data processing agreement in accordance with Art. 28 GDPR.
Collaborating organizations: In the event that MIINTA has a collaboration agreement with an organization, such as an educational center or a sports federation, we will send those organizations aggregated (and therefore non-personal) data relating to Platform use in order to monitor the progress of the collaboration. Under no circumstances will we send information relating to sessions or therapies between User and Psychologist, as these remain within the patient-professional sphere. Exceptionally, if a Psychologist considers in their professional judgment that the mental or physical integrity of a person is at risk, they could inform us so that we may pass it on to the corresponding organization with which we have a collaboration agreement, which is based on (i) the need to protect vital interests when someone’s life is at risk; (ii) the need to comply with our legal obligations to provide assistance and report facts in those cases that may be criminal.
Third parties and competent authorities: We will share your personal data with third parties if required to do so by a rule, by an administrative or judicial authority, or for the proper protection of public order or the public interest for the reasons set out in the previous section.
Finally, in the event of a corporate restructuring, we may transfer all your personal information to the third party resulting from such transaction.
Third-party communication tools
The services may include the use of third-party communication tools such as WhatsApp, Zoom, Google Meets, Teams or similar, which means that these applications process your personal data in the same way they do when you are a user of them.
We offer you some recommendations when using them:
Use communication channels under the supervision of an adult. Configure the privacy settings of your device and of these tools to limit the visibility of your personal information. Share content and information responsibly. Use passwords. Chat from a safe and private place. Consider deleting the history after each conversation to avoid unwanted access. If your personal data has been compromised, the Spanish Data Protection Agency has enabled a specific channel to help you: canaljoven@aepd.es.
WhatsApp: We do not share your data with WhatsApp; we use this tool as a communication channel.
In its case, WhatsApp will process your data in the same way it has been doing as long as you are a user of it.
In other words, the Services that include the use of WhatsApp imply that this application processes your personal data in the same way it does when you are a user of it (so you will need to sign up if you do not have a WhatsApp account).
You can consult WhatsApp’s privacy policy at this link: https://www.whatsapp.com/legal/privacy-policy.
For our part, these are our recommendations when using WhatsApp:
Use WhatsApp under the supervision of an adult. Configure the privacy settings of your device and WhatsApp to limit the visibility of your personal information. Share content and information responsibly. Use passwords. Chat from a safe and private place. You can delete the history after each chat to avoid unwanted access. If your personal data has been compromised, the Spanish Data Protection Agency has enabled a specific channel to help you: canaljoven@aepd.es.
International transfers
In general, we do not carry out international data transfers. However, as is common nowadays, some of our providers may have their servers outside the European Economic Area (EEA). In these cases, we only transfer your personal data when it is absolutely necessary to operate the Platform. For example, when using Google cookies, your data will be transferred to the U.S.
We would like to let you know in advance that, with all these providers, we have signed or will sign all the documents necessary to ensure that your data is protected in compliance with the applicable privacy regulations.
If you have any further questions about the international transfer of your data, please contact us and we will be happy to provide you with more information on this topic.
Your rights
What rights do you have?
As provided for by the GDPR and the LOPDGDD, your rights as a User are as follows:
Access: You have the right to access your data in order to know what personal data concerning you we are processing.
Rectification or erasure: In certain circumstances, you have the right to rectify inaccurate personal data concerning you that is being processed by us or even to request its erasure.
Restriction: In certain circumstances, you will have the right to request that we restrict the processing of your data, in which case we inform you that we will only keep it for the exercise or defense of claims.
Portability: In certain circumstances, you will have the right to receive the personal data concerning you, and that you have provided to us, in a structured, commonly used and machine-readable format, and to transmit it to another controller.
Objection: In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data, in which case we would stop processing it except for compelling legitimate grounds or for the exercise or defense of possible claims. At any time, you may object to receiving marketing communications.
How can you exercise your rights?
You can exercise your rights at any time by contacting us as indicated in Section 2, indicating “Privacy” in the subject line. In case of any doubts about your identity and in order to verify it, we may ask you to send us certain additional information or documentation.
Exercising these rights is free of charge, unless the requests are unfounded, excessive, or repetitive, in which case we may charge a fee.
Do you have the right to withdraw your consent?
Of course! If at any time you wish to withdraw your consent for the processing of your data for one, several, or all of the purposes stated above that depend on such consent, you have the right to do so. Please note that, where applicable, this may affect the way we provide the Services to you.
Do you have the right to complain?
Of course, at any time you may file a complaint with the competent supervisory authority according to your place of residence. You can consult the different supervisory authorities by contacting us. For example, in Spain, the competent supervisory authority is the Spanish Data Protection Agency (AEPD).
In any case, before initiating any complaint, we ask that you contact us by email at privacidad@hellomiinta.com so that we can try to resolve any misunderstanding amicably.
Within what time frame will we reply to you?
As soon as we receive your requests, we will get to work to respond to you as soon as possible. If for some reason we are unable to do so within one month, please contact us again and accept our apologies for any possible inconvenience. That way, we will be able to assist you and correct any possible error that may have prevented us from replying to you in time.
Changes to the Privacy Policy
At MIINTA we reserve the right to modify this Privacy Policy to reflect how we process your data.
How to contact us
We are always interested in hearing our Users’ opinions. If you have any questions or comments about our Privacy Policy, want us to stop using your information, want to exercise any of the rights indicated above, or have any complaint, do not hesitate to contact us; we will be happy to answer all your questions.
You can contact us by emailing privacidad@hellomiinta.com or writing to Plaça Pau Vila 1, Floor 1, Sector Ad, Office 1 Ad. 08039, Barcelona.
Miinta Cookie Policy
To review the details of our cookie policy, you can check it at this link.